Privacy Policy for Kallos Treks
At Kallos Treks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform and avail yourselves of our comprehensive travel services. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our travel services. This may include:
- Personal Identification Information: Name, date of birth, gender, passport details, visa information, and contact details (physical address, telephone number).
- Contact Information: Email address and phone number for communication regarding your bookings and travel plans.
- Payment Information: Credit card numbers, billing address, and other payment details necessary for processing transactions (processed securely by third-party payment processors).
- Travel Preferences and Needs: Dietary restrictions, medical conditions relevant to travel, accessibility requirements, preferred airlines, accommodation types, and special requests to tailor your travel packages.
- Browsing and Usage Data: Information about how you interact with our online platform, including IP address, browser type, device information, pages visited, and referring URLs, collected via cookies and similar technologies.
- Communications: Records of your correspondence with us, including emails and customer service interactions.
2. How We Collect Your Information
We collect information through various methods:
- Directly From You: When you book a trip, request a quote, fill out forms on our site, subscribe to newsletters, or communicate with our team.
- Automatically: Through cookies and similar tracking technologies as you navigate our online platform.
- From Third Parties: From trusted partners, such as airlines, hotels, tour operators, or insurance providers, where necessary to fulfill your travel arrangements.
3. How We Use Your Information
Your information is used for the following purposes:
- To Provide Services: To process your bookings for curated travel packages, bespoke itineraries, flights, accommodation, and other travel components.
- To Personalize Your Experience: To tailor travel recommendations and services to your preferences and needs, ensuring a more enjoyable journey.
- For Communication: To send booking confirmations, travel updates, important safety information, and respond to your inquiries.
- For Payment Processing: To complete financial transactions for services rendered.
- For Security and Fraud Prevention: To protect our services and users from fraudulent activities and unauthorized access.
- For Legal and Regulatory Compliance: To comply with legal obligations, including visa assistance requirements and international travel regulations.
- For Marketing and Promotion: With your consent, to send you information about new travel packages, special offers, and other updates we believe may be of interest to you.
- For Analytics and Service Improvement: To understand how our online platform is used, improve our offerings, and develop new services.
4. Disclosure of Your Information
We may share your information with:
- Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and insurance providers, strictly for the purpose of fulfilling your travel arrangements.
- Third-Party Service Providers: Payment processors, IT support, marketing services, and analytics providers who assist us in operating our business. These providers are contractually obligated to protect your data.
- Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as court orders or government inquiries.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We do not sell or rent your personal information to third parties for their marketing purposes.
5. International Data Transfers
As a travel agency, it is often necessary to transfer your personal data to destinations outside your country of residence, including countries outside the European Economic Area (EEA), to facilitate your international travel plans. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data to the same standard as if it were being processed within the EEA.
6. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure networks, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal data, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, for legal and regulatory compliance, and for dispute resolution. The retention period will vary depending on the type of data and the purpose of processing.
9. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our online platform and updating the "last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
Kallos Treks
1800 Burrard Street, Suite 500
Vancouver, British Columbia, V6Z 2B1
Canada